Brittney Williams, CPA, CGFM is a partner for the public accounting firm Heinfeld, Meech & Co. She currently manages audit services for municipalities, school districts, transportation authorities and nonprofits out of their Phoenix office. Brittney is currently serving on the AICPA Government Audit Quality Center Executive Committee and the AGA Financial Management Standards Board. Brittney has always had an interest in management and leadership and has been presenting on Emotional Intelligence and leadership skills for several years on a regional and national scale, including the National AICPA Edge Conference for young professionals. Brittney will be also be presenting this topic at the upcoming ASCPA Governmental Accounting Conference on Feb. 5. You can learn more about the conference at www.ascpa.com/gac20.

1:28 What is Emotional Intelligence (EI)?

3:04 How EI Affects You Outside of Work

4:32 Why EI is Especially Important in the Accounting Profession

6:56 Elements of EI

11:12 Assessing Your EI

13:19 EI in Action

15:17 How You Can Take Small Steps to Improve EI

17:21 Resources to Learn More

Harvard Business Review’s 10 Must Reads on Emotional Intelligence

Books by Daniel Goleman

Daniel Goleman on LinkedIn