Phil is joined by change leader Dr. BehNaz Gholami to discuss how empathizing with people going through change leads to optimal transitions.

Change management often fails when there’s little understanding of, or empathy for, the people who are changing. Without deep knowledge of the environments in which they work, “ivory tower” assumptions guide change planning and lead to generic and ineffective support programs.

So, how do you empathize with people who are changing so that you can provide them with the best support to help them transition to new ways of working?