Can practicing empathy help people embrace change and deliver better work? In this episode we’re joined by Service Designers, Snezhana Halacheva and Caroline Kavanagh, who talk to us about the different types of empathy, and how practicing empathy in the workplace can meet the needs of your users. They also talk about using empathy as a tool to empower and motivate your colleagues, and address some common misconceptions around empathy as a term.