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Empathy-Driven Case Management: Rethinking Approaches to Employee Care
This week, host Marc Cunningham speaks with Kara Sepulveda, Senior Corporate Risk & Insurance Manager at Lithia, whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management—particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.
Join us as we discuss:
Join us as we discuss:
- How proactive problem-solving from account managers positively impacts client retention
- Using field case managers early in an injury claim process
- The role of personalization when engaging with injured employees
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By Broadspire
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This week, host Marc Cunningham speaks with Kara Sepulveda, Senior Corporate Risk & Insurance Manager at Lithia, whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management—particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.
Join us as we discuss:
Join us as we discuss:
- How proactive problem-solving from account managers positively impacts client retention
- Using field case managers early in an injury claim process
- The role of personalization when engaging with injured employees