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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers
Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call
😀 Follow/Like Us Socially 😀
Instagram - /thisishcd
Twitter - /thisishcd
YouTube - /thisishcd
#ServiceDesign #HumanCenteredLeadership #EmpathyInAction
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By This is HCDWelcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers
Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call
😀 Follow/Like Us Socially 😀
Instagram - /thisishcd
Twitter - /thisishcd
YouTube - /thisishcd
#ServiceDesign #HumanCenteredLeadership #EmpathyInAction