Welcome to our first "Learning On the Edge" episode where your cohosts, Nita and Sylvia, share their expertise on human-centred design and its application towards Social Innovation.

In this episode, we share our learnings and personal experiences around Empathy and use of the design tool, the Empathy Map, towards humanizing healthcare experiences. This episode also provides a brief recap of "On the Edge with SIC" Episodes 1 to 4 through an Empathy Lens.

Resources

• Nita's blog post about empathy in design: https://www.sichealth.ca/post/yoda-as-an-ei-master
• Design Lab podcast with Bon Ku, Episode 112: https://www.designlabpod.com/episodes/112
• Careful, kind care is our compass out of the pandemic fog, Allwood & Montori, 2022: https://www.bmj.com/content/379/bmj-2022-073444
• Why We Revolt by Victor Montori: https://www.patientrevolution.org/book
• Empathy Map from the book Business Model Generation by Osterwalder & Pigneur, 2010 

Credit - Music

High in the Sky - AlexiAction from Pixabay (royalty free)