This episode of the Human Capital Lab podcast features our very first episode, Adele Cook, the CLO for the Arizona Department of Economic Security, discussing the evolution of her agency's learning and development approach, and the significance of empathy in leadership. With over 25 years of experience, Cook leads a team of 155 learning professionals dedicated to staff engagement and knowledge. She highlights her agency's transition, from a small team focused on management training to a comprehensive learning unit offering over 585 modules, including job skills training, leadership, and professional development. Cook emphasizes the role of empathy and servant leadership in managing her team and fostering a supportive environment, especially during the global pandemic and technological transitions. The conversation delves into strategies for balancing empathy with productivity, the transformative impact of empathetic leadership on workplace dynamics, and practical advice for leaders aiming to enhance empathetic practices. Cook recommends resources for further learning, underscoring the importance of empathy in creating a positive working climate and driving employee engagement and retention. 

00:00 Welcome to the Human Capital Lab Podcast 

00:22 The Importance of Empathy in Leadership 

00:50 Introducing Adele Cook: A Leader in Learning and Development 

01:27 Adele's Journey: Transforming the Arizona Department of Economic Security 

04:08 Empathy as a Core Leadership Principle 

07:24 Balancing Empathy with Productivity 

10:13 The Transformative Impact of Empathetic Leadership 

12:46 Advice for Enhancing Empathetic Leadership Practices 

16:04 Resources for Further Learning on Empathy in Leadership 

16:56 Closing Remarks and Upcoming Season Teaser 

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