Andrea Goulet is the founder of Empathy in Tech, Lovelace Communications, and a seasoned keynote speaker. In this episode, Andrea and Zhou talk about Empathy as a technical skill (vs. a soft skill), empathetic communications, and the SCALE framework (systems, capacity, alignment, leadership, empathy).

Learn more about Andrea Goulet's work and work with her:

https://andreagoulet.com/

https://www.empathyintech.com/

https://lovelacecommunications.com/

https://www.linkedin.com/in/andreamgoulet/