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Summary
We're joined by Tricia Sinclair, the Dynamics 365 customer services lead at Avanade. Tricia discusses her background, the importance of community, and the creation of the Power Platform School. We also talk about the future of Power Virtual Agents and the upcoming release of Copilot Studio. She also reveals some uncomfortable moments!

Takeaways

• Empathy and inclusivity are crucial in the tech industry.
• Underrepresented groups face unique challenges and need support to enter the tech industry.
• The Power Platform School aims to increase black representation in the Microsoft partner ecosystem.
• Economic movement and career progression are important for socioeconomic improvement.
• Community plays a vital role in personal and professional growth.
• Power Virtual Agents has graduated and is now called Copilot Studio
• Copilot Studio will have new features and enable contact center evolution
• Uncomfortable experiences can happen in various settings, such as restaurants and comedy clubs

Special Thanks to

Tricia Sinclair for joining us for this episode! You can find their socials at:

LinkedIn Tricia Sinclair | LinkedIn
Personal Webpage: http://www.triciasinclair.com/

KenLikeFit for providing music for this episode - [Find out more about him and listen to his music here](https://linktr.ee/kenlikefit)

Resources

• Power Platform School
• MSN Messenger rises from it's grave (You know you want to!)

Thanks to:
KenLikeFit for providing music for this episode - [Find out more about him and listen to his music here](https://linktr.ee/kenlikefit)

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Love you,
Mike Gowland,
Jon Russell

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