The irony about language is that it can be a unifying force as well as a divisive one. How can leaders ensure that the way their teams communicate promotes understanding and unity towards a common goal? The idea of resilient communication may sound like a pipe dream when you look at how things are going on in the world right now communication-wise, but brilliant people like Bill Stierle are putting their minds at work to devise strategies to turn it into a reality. As a communication specialist and high conflict mediator, it is Bill’s job to transform interactions between people through nonviolent communication. Joining Rodney Flowers in this conversation, Bill explains the foundational role of empathy in effective communication. The principles that are discussed in this episode apply to all areas of life, so whether you’re a business leader who’s trying to build a cohesive leadership team or a parent who’s building a resilient family, you’re going to find value in Bill’s insights.

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