Welcome back to The AI-Ready Doctor, where we explore how technology and empathy can transform healthcare. In this episode, host Dr. Hassan Bencheqroun sits down with Karla Cardoza , a patient experience specialist with deep roots in advocating for compassion across health systems. Together, they unpack the evolving role of AI in healthcare from empowering patients to be active participants in their care, to helping clinicians manage documentation and achieve better patient outcomes.

Karla Cardoza shares personal stories and insights on how AI, when used thoughtfully, can enhance confidence in decision-making for patients and their families. But alongside the promise, they also dive into the real concerns around privacy, the irreplaceable value of human touch, and the importance of building trust in an age where algorithms play an increasing role in care. You’ll also hear a lively debate on where AI shines, where the human element is non-negotiable, and how cultural contexts and biases must be addressed as we shape the future of medicine.

Tune in for a candid, hope-filled conversation about how clinicians and patients can partner with AI, always keeping compassion at the heart of healthcare.

00:00 Empowered Patients and Health Tech

03:41 AI-Assisted Elderly Care Decisions

08:45 AI Expanding Healthcare Data Context

12:44 Empathy Over AI Efficiency

14:21 "Automating Care, Not Caring"

19:31 Red Flags in Contract Process

23:34 "AI-Powered Design and Feedback"

26:50 "AI Bias in Healthcare Recommendations"

29:25 "Empathy, Time, and Trust"

31:30 "Prioritizing Patient Involvement in AI"

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“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”