Dr. Lisa Lee Williams, D.Min., MaOM is the executive director for the Office of the Ombudsman and Administrative Review (OOAR) at CHFS, and the author of, The Power of Unity: Confronting Conflict in Church Leadership Teams. With 20 years of leadership and program management experience, Dr. Williams is also a teacher and consultant to religious and non-profit organizations. Today, we discuss the importance of cultural humility and why it’s important to “empathize with understanding” in order to make lasting change in our community.