Heather R. Younger joins us on The Backpack Show with Chris Brogan and Kerry O'Shea Gorgone. Heather's the founder of employee engagement and leadership development firm Employee Fanatix. We'll talk with Heather about the four steps to creating a listening culture at work (and why you want to). We'll also talk with Heather about her book, "The Art of Caring Leadership: How Leading With Heart Uplifts Teams & Organizations." https://heatheryounger.com/

We'll also welcome back resilience expert Dr. Robert Brooks so we can talk about his new book, "Tenacity in Children: Nurturing the Seven Instincts for Lifetime Success." http://drrobertbrooks.com/