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Employee NPS (Net Promoter Score): Tracking Workforce Sentiment in Real Time
Episode 22: Mastering Employee Sentiment with eNPS
🔗 Read the full article here: https://smartkeys.org/employee-nps/
In this episode of the SmartKeys podcast, we explore the single most effective metric for taking the emotional temperature of your workforce: the Employee Net Promoter Score.
Based on the guide "Employee NPS (Net Promoter Score)" by Felix Römer, we discuss why long, annual engagement surveys are dying out in favor of real-time pulses. We break down the math behind the score and, more importantly, how to use it to spot "Detractors" before they hand in their resignation letters.
In this episode, you will learn:
The Golden Question: Why asking "How likely are you to recommend working here?" reveals more about culture than any other query.
The Equation: How to calculate your score by subtracting Detractors (0-6) from Promoters (9-10)—and why "Passives" (7-8) don't count.
Trend vs. Benchmark: Why chasing industry averages is a vanity trap, and why your own month-over-month trend is the only metric that matters.
Closing the Loop: The critical mistake most companies make: collecting data but failing to communicate what they are doing about it.
Co-Creation: How to empower managers to build action plans with their teams, turning feedback into shared ownership.
Stop guessing how your team feels. Tune in to learn how to turn sentiment into science and build a culture people want to promote.
Resources mentioned:
🌐 Visit SmartKeys: https://smartkeys.org
Note: This episode features an AI-generated conversation based on source material from SmartKeys.org
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By SmartKeysEpisode 22: Mastering Employee Sentiment with eNPS
🔗 Read the full article here: https://smartkeys.org/employee-nps/
In this episode of the SmartKeys podcast, we explore the single most effective metric for taking the emotional temperature of your workforce: the Employee Net Promoter Score.
Based on the guide "Employee NPS (Net Promoter Score)" by Felix Römer, we discuss why long, annual engagement surveys are dying out in favor of real-time pulses. We break down the math behind the score and, more importantly, how to use it to spot "Detractors" before they hand in their resignation letters.
In this episode, you will learn:
The Golden Question: Why asking "How likely are you to recommend working here?" reveals more about culture than any other query.
The Equation: How to calculate your score by subtracting Detractors (0-6) from Promoters (9-10)—and why "Passives" (7-8) don't count.
Trend vs. Benchmark: Why chasing industry averages is a vanity trap, and why your own month-over-month trend is the only metric that matters.
Closing the Loop: The critical mistake most companies make: collecting data but failing to communicate what they are doing about it.
Co-Creation: How to empower managers to build action plans with their teams, turning feedback into shared ownership.
Stop guessing how your team feels. Tune in to learn how to turn sentiment into science and build a culture people want to promote.
Resources mentioned:
🌐 Visit SmartKeys: https://smartkeys.org
Note: This episode features an AI-generated conversation based on source material from SmartKeys.org