"A lot of that is intuitive. A lot of it is 'feel your way.' But some hints to help with the intuition are talk to multiple people, get multiple perspectives, and listen for the thing they're not saying. Bring up the things that they may be avoiding and ask explicitly. Ask the open-ended kinds of questions so that they do speak freely."

Karen & Paul talk about how to approach complex topics in ways that improve the group's chances of success.