"If somebody else is doing it, think about them with curiosity and compassion. Why are they doing it? What are they needing? And how do we address that need, even though we don't sanction what they're doing to try and get that need met? And if it's spinning and it's just filling up your inbox, be willing to set a boundary to say, 'Nope, I'm opting out.'"

Karen & Paul share how addressing issues via public online platforms or group channels can fuel emotional outbursts in group settings.