" If somebody is talking to us, they would like to be heard. They would like to have a sense of connection. They would like something to shift or to matter to us or something. And if they get the sense that that is possible and that we're available in a way that almost nobody is. That is way powerful."

Karen & Paul emphasize the value of listening over speaking in effective communication.


Links and items mentioned in this episode:

• How to Talk with Anyone about Anything by Harville Hendrix and Helen LaKelly Hunt
• The Cooperative Culture Handbook by Yana Ludwig and Karen Gimnig
• Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone & Sheila Heen
• Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
• The Coaching Habit by Michael Bungay Stanier