"At the point where you've reached the point where both people are really only expressing an interest in protecting themselves and not in actually solving the problem, that's a point where it can be useful for them to take a break, to simmer down, to deescalate to the point where they can get back to actually wanting to solve the problem again."

Karen & Paul dive into the benefits and caveats of using cooling-off periods to handle conflicts, especially in team settings.