"Listening is a relational skill. It's not just about I know what you know, so now we can make better decisions. It creates connection to feel heard. It creates trust and safety to know that I actually have heard what you have to say. It has that relational impact in addition to the informational part."

Karen & Paul share the importance of listening skills in building effective relationships. They introduce the technique of mirroring, inspired by Imago Relationship Theory, as a key method for improving listening. This involves repeating back what the other person says to ensure understanding and asking follow-up questions like 'Did I get you?' and 'Is there more?'