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How can customer complaints become your greatest opportunities for success? In this episode, Marc Thomas is joined by John DiJulius to uncover the 3 simple rules that every business needs to follow to thrive in the digital age of customer service. Explore how smartphones, social media, and instant feedback have reshaped the way businesses manage trust and accountability.

Discover the service recovery paradox, where well-handled complaints transform dissatisfied customers into lifelong advocates. Learn how to foster trust between employees and customers by going the extra mile, addressing skepticism, and driving loyalty. This episode offers actionable strategies to turn customer feedback into fuel for growth and build a loyal community that stands by your brand.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

Believe in Dreams®
http://www.believeindreams.org

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

===================================
📒 The Books Referenced in this Episode: 📒
===================================

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth, Hardcover | Jun 10, 2024
https://amzn.to/4cEsfNg

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Paperback
https://amzn.to/3W0sJYD

What's the Secret?: To Providing a World-Class Customer Experience Hardcover
https://amzn.to/45JyLQG

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Hardcover
https://amzn.to/3VGT2C4

The Best Customer Service Quotes Ever Said Paperback
https://amzn.to/4bx0Pby

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Join host Marc Thomas and special guest Raffi Jamgotchian as they explore the transformative power of risk as a strategy for success. This episode dives into Raffi’s inspiring family journey, from Armenian heritage and migration to a career shaped by technology and innovation. Hear how risk-taking became a cornerstone of personal and professional growth, paving the way for a family legacy in engineering and technology.

Discover the critical role of mentorship in business, including the balance between guidance and independence. Learn why too many advisors can lead to chaos and how strategic risk-taking drives leadership and innovation.

Marc and Raffi also delve into the role of IT and cybersecurity in today’s rapidly evolving digital landscape. From AI-driven strategies to cutting-edge tools, they share actionable insights for protecting and growing your business. Whether you're an entrepreneur, leader, or tech enthusiast, this episode offers a roadmap for turning risks into rewards and building a lasting legacy.

Raffi Jamgotchian - Cybersecurity for Investment Firms on LinkedIn
https://www.linkedin.com/in/raffijamgotchian

Triada Networks, LLC
https://triadanet.com

On Thin Ice Kindle Edition
https://a.co/d/25hHMYk

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Can one practice unlock infinite paths to growth and connection? In this introspective episode, we explore the profound ways meditation bridges spirituality, religion, and personal transformation. Journey from the heart of Cape Town, South Africa, to the West as we follow the story of a passionate teacher guided by the remarkable Gururaj Ananda Yogi Learn how meditation enhances spiritual beliefs, deepens connections to the universe, and fosters a community of growth and enlightenment.

Through touching personal stories, including a humorous narrative about a father’s skepticism transforming into pride, we uncover the powerful impact of self-realization on family dynamics. This heartfelt episode offers insights into how personal growth not only enriches individual lives but also leaves an indelible mark on loved ones.

Whether you’re seeking to deepen your spiritual journey, explore meditation, or understand its transformative effects on relationships, this episode is your gateway to infinite paths of growth.

FISU Meditation:
https://www.fisu.org

The Meditation Guru on YouTube:
https://www.youtube.com/@themeditationguru8032

Rajesh Ananda on LinkedIn:
https://www.linkedin.com/in/rajesh-ananda-198a34a

FISU – Foundation for International Spiritual Unfoldment
International Headquarters
58 Marlborough Road
London E4 9AL, United Kingdom
Tel: +44 (0) 843 289 9898
Email: [email protected]

===================================
📒 The Books Referenced in this Episode: 📒
===================================

The Untethered Soul: The Journey Beyond Yourself Hardcover – November 1, 2013
by Michael A. Singer (Author)
https://amzn.to/3LzPCfB

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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What happens when the dream of entrepreneurship turns into a nightmare? At just 25, our guest found themselves at the exciting yet tumultuous crossroads of owning restaurants in Las Vegas, only to face bankruptcy and personal upheaval. Join us as we uncover the raw journey from the thrill of owning two chicken restaurants and a milkshake shop to navigating the depths of addiction and the struggle of returning to a conventional job. This candid episode invites you to witness the fall and rise of an individual who discovered that personal growth and mental resilience are the keys to overcoming life’s most daunting obstacles.

Listen in as our guest shares how a commitment to sobriety and self-improvement paved the way for profound transformation. Discover how their passion for storytelling and relentless pursuit of mentors and opportunities launched a successful career in public speaking and sales. Experience the ups and downs of their personal journey, including the challenges of a long-distance relationship that blossomed into marriage. As we explore the evolution of an entrepreneurial identity, we emphasize the urgency of seizing life’s opportunities and the determination to live without regrets. This episode is a testament to the power of reinvention and the courage to embrace life’s challenges head-on.

That Follow Up Guy:
https://www.thatfollowupguy.com 

Manny Vargas on LinkedIn:
https://www.linkedin.com/in/manny-vargas-86ba4449

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Imagine navigating life with a chronic illness that demands every ounce of your resilience, yet still finding moments of joy and indulgence. That's the inspiring journey Zach shares with us, as he recounts the challenges and triumphs of living with a restrictive diet from a tender age. From relying solely on medical formula, rice, and pears for eight years to celebrating the removal of his G-tube in 2022, Zach's story is one of hope, adaptability, and the relentless pursuit of dietary freedom. He opens up about the mental fortitude needed to maintain a positive outlook and how swimming became a cherished escape. Listen as Zach candidly discusses those daring, delicious moments when he chose to savor forbidden foods, despite the consequences.

Beyond his personal experiences, we also explore the transformative role of community support and technology in fostering meaningful connections across generations. Discover how mentoring and guidance from older individuals can inspire and empower young people facing life's hurdles. This episode underscores the incredible power of community involvement and modern tools to uplift and encourage, showing us all that a fulfilling life is within reach when we lean on each other. Join us for a heartfelt discussion on resilience, hope, and the boundless strength found in unity and support systems.

Follow and Listen to RICE CAKES AND PEARS, Zach Barber by visiting these links:

Apple Podcasts
https://podcasts.apple.com/us/podcast/rice-cakes-and-pears/id1536076222
Spotify
https://open.spotify.com/show/1jverkGnB6GCgTdTlII6FI?si=1e4823ab3c3f44de
Instagram
https://www.instagram.com/ricecakesandpears?
Linktree
https://linktr.ee/RiceCakesAndPears

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Unlock the secret to dismantling fear and transforming your mindset with actionable insights that can elevate your personal growth journey. In our latest episode, explore the powerful acronym F-E-A-R, standing for "False Expectations Appearing Real," and learn how unfounded fears like rejection can stifle your potential. Drawing inspiration from Sally Field’s iconic acceptance speech, we delve into the universal longing for acceptance and the importance of stepping outside your comfort zone to foster meaningful change. Through compelling stories, including Marc's journey from rejection fear to confidence, we unpack how embracing discomfort can lead to a more fulfilling life and deeper connections.

Curious about what might be holding you back from uncovering your full potential? Delve into the concept of cognitive blind spots, or scotomas, and their surprising impact on both personal and professional development. Through relatable examples, we highlight how these hidden barriers might be clouding your judgment and keeping you from seeing solutions that are right in front of you. We’re joined by Mark Panciera, CEO Emeritus and Partner of The Pacific Institute, shares his expertise on pushing past comfort zones and the role of cognitive dissonance in achieving remarkable breakthroughs. With practical tips on transforming limiting beliefs into liberating opportunities, this conversation is an eye-opener for anyone ready to move from good to great.

Feeling fatigued in the aftermath of COVID and struggling to reignite your drive? Discover strategies to combat complacency and maintain the pressure needed for sustained growth. Mark emphasizes the importance of continuous learning, innovation, and adaptation in both your personal and professional life. Shifting your mindset for growth isn’t just about setting goals; it’s about challenging existing habits and beliefs to unlock new levels of achievement. Let this episode serve as your motivational call to action, encouraging you to embrace discomfort and strive for excellence in every facet of life.

Mark Panciera: https://www.markpanciera.com
Mark on LinkedIn: https://www.linkedin.com/in/markpanciera
The Pacific Institute: https://thepacificinstitute.com
Mark on TedX: https://www.youtube.com/watch?v=QH49Sqtc8lE

===================================
📒 Resources Referen

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

After navigating her own childhood in the cornfields and overcoming the trials of a blended family, Ashley has committed herself to crafting a harmonious environment for her children. Discover how her journey through the ups and downs of co-parenting has powered not only her determination to cultivate mutual respect within her family unit but also her resolve to document these experiences in an upcoming book. Through Ashley’s candid reflections, we uncover the importance of building a strong, cooperative relationship with all family members, including her husband's ex-wife, and the profound impact of fostering unity.

Dive into the heart of what makes a blended family thrive as Ashley shares her wisdom on maintaining positive relationships, self-acceptance, and personal growth. With a focus on setting realistic expectations and prioritizing the well-being of children, this episode becomes a heartfelt guide for anyone navigating the complexities of blending families. For young women stepping into adulthood, Ashley offers empowering advice to embrace your unique energy and potential with resilience and self-belief. It's a conversation that not only highlights the value of self-love and confidence but also celebrates the journey of becoming a version of oneself to be proud of.

Ashley Reed on LinkedIn:
https://www.linkedin.com/in/ashley-reed-msl-mba-17254228

===================================
📒 The Books Referenced in this Episode: 📒
===================================

The 7 Habits of Highly Effective People: 30th Anniversary Edition (The Covey Habits Series) Paperback – Special Edition
https://amzn.to/3VBfzQy

The 7 Habits of Highly Effective People: Guided Journal: (Goals Journal, Self Improvement Book) Paperback
https://amzn.to/3XZ5qQH

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth, Hardcover
https://amzn.to/4cEsfNg

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• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Ever wondered why some tech startups get snapped up by giants, while others race ahead to dominate the market? Join us as our insightful guest takes us through their whirlwind journey of launching, scaling, and eventually selling a tech company that started with just $7 million in the bank and a team of 25. This episode offers a first-hand look at the strategic choices and risks involved in navigating a cutthroat industry where acquisition often trumps innovation. You'll discover why recognizing the grit and determination in people can be a game-changer, even more so than credentials, and how these elements played into building a resilient startup during the challenges of the COVID-19 pandemic.

Our conversation also touches on the delicate balance of growth and stability, particularly in the face of economic turbulence. Learn from our guest's experience of riding the highs of an investment bubble and the hard-hitting lessons from multiple downsizings that followed. As markets shifted, so too did their approach—pivoting towards sustainable business models and prudent capital management. This episode is packed with crucial lessons for any entrepreneur faced with the complexities of growth, hiring, and strategic decision-making in uncertain times. Whether you're a seasoned business owner or just starting out, these insights could prove invaluable in your own professional journey.

Colin Knox on LinkedIn:
https://ca.linkedin.com/in/realityknox

Gradient MSP:
https://www.meetgradient.com

===================================
📒 The Books Referenced in this Episode: 📒
===================================

$100M Offers: How To Make Offers So Good People Feel Stupid Saying No (Acquisition.com $100M Series) Paperback - by Alex Hormozi (Author)
https://amzn.to/45Vod1d

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

How can stepping back and letting go of control lead to more success? In this episode, Marc Thomas explores the transformative power of the Entrepreneurial Operating System (EOS) and insights from the book Traction to reshape business dynamics. Hear real-life experiences of implementing these strategies, emphasizing the growth that comes from learning through mistakes and trusting your team to lead.

We delve into practical strategies like using EOS, ROCKS, and OKRs to align personal and company goals, build stronger relationships, and create a culture of collaboration. Learn how the team at IT for Scrubs fosters a supportive environment by prioritizing human connection and employee well-being, driving both personal and professional growth.

Whether you’re an entrepreneur looking to scale your business or a leader aiming to build a thriving team, this episode will inspire you to embrace collaboration and empower your team for lasting success.

Nasser Nas Selo on LinkedIn:
https://www.linkedin.com/in/nselo

IT for Scrubs:
https://itforscrubs.com

===================================
📒 Resources Referenced in this Episode: 📒
===================================

Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
by James Clear (Author)
https://amzn.to/3A9TBgt

Good to Great: Why Some Companies Make the Leap...And Others Don't
by Jim Collins (Author)
https://amzn.to/3X2v0Dv

Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not! 
by Robert T. Kiyosaki (Author)
https://amzn.to/3WR4Env

**TIMECODES**
00:00:00 - Implementing Traction in Business Operations
00:07:09 - Building Relationships and Achieving Goals
00:22:12 - Cultivating a Supportive Company Culture
00:25:35 - P.S.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

In this episode, Marc Thomas and Ivan Fernandez explore the transformative role of empathy in leadership and how it can create a balanced, thriving workplace. They dive into the power of emotional intelligence to turn traditional office dynamics into supportive, collaborative environments. Discover practical strategies for building genuine connections with your team, setting boundaries, and fostering a culture where everyone feels valued.

Marc and Ivan share real-life stories and actionable insights, discussing everything from starting meetings with personal highlights to using social gatherings to strengthen bonds. Learn how empathy not only improves work-life balance but also enhances productivity and motivation. By embracing emotional intelligence, leaders can cultivate a work environment that feels more like a family than a corporate machine.

If you're ready to lead with empathy and make your workplace a place where everyone can bring their best selves, this episode is for you.

Ivan Fernandez on LinkedIn:
https://www.linkedin.com/in/ivan-fernandez-9a41958

spn networks:
https://spnnetworks.com

===================================
📒 Resources Referenced in this Episode: 📒
===================================

Simple Truths of Service Paperback – March 1, 2019
by Ken Blanchard (Author), Barbara Glanz (Author)
https://amzn.to/3zX2kCw

The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities
by Patrick M. Lencioni (Author)
https://amzn.to/3A55gx9

Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire  – January 17, 2023
by Dan Martell (Author)
https://amzn.to/3Yk3hz2

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com