In episode 22 of Retail Checks and Balances, Kevin Spencer explores the evolution of self-service, its impact on businesses, and the challenges and benefits it brings. From self-checkout kiosks to automated ordering systems, learn how self-service is reshaping customer interactions and enhancing operational efficiency.

Tune in to gain insights into the importance of the human touch in a technology-driven world and the role of innovation in driving business solutions.

TIMESTAMPS

[00:01:03] Evolution of Self-Service.

[00:08:14] Self-Ordering KioskS.

[00:12:08] Rise of Virtual Assistants.

In this episode, Kevin Spencer delves into the evolution, impact, benefits, challenges, and future of self-service technology in the retail and hospitality industries. He highlights how self-service has become synonymous with convenience and efficiency, empowering customers to browse, order, and pay at their own pace while enhancing overall satisfaction.

While acknowledging the importance of human touch in customer interactions, Kevin emphasizes the role of human creativity and intelligence in driving technological advancements. He underscores the need for businesses to embrace innovation while recognizing the irreplaceable value of human empathy and problem-solving skills.

QUOTES

• "One of the things that we need to understand is that the adoption of self-service isn't without its challenges, of course. Businesses must navigate this technology integration, user experience design, and security concerns."
• "Whether it's customizing orders or accessing product information, customers appreciate the autonomy that self-service affords them."
• "I'm not saying that the human element is going to be replaced because the human element is always going to be there. The human touch can never be replaced by artificial intelligence."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/