Providing the tools and resources for employee success seems like a "no-brainer," but companies often overlook the systems and processes that can create friction in the customer experience. And if the employees struggle to provide seamless experiences, then you can bet that customers are feeling their pain as well. In the fourth episode of our "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes expert Georgetta Parisi, Ph.D., for a discussion on employee enablement. 

Listen to more podcasts or read blog articles in the "CX Now" series: https://walkerinfo.com/cxnow/

Listen and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/ 

Learn more about Walker at https://walkerinfo.com/