Note: The Crux Points team is currently presenting at the SHSMD conference in Chicago, so in the place of a new episode, we’re going back to the beginnings of Crux Points to hear Russ talk about journey mapping. New episodes will resume September 22.

Russ Maloney, Senior Strategic Planner at Cast & Hue, joins the Crux Points podcast to discuss how patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions. More information at castandhue.com/cruxpoints