Encore: The Survey People

Producer's Note: During the summer months we'll be re-releasing some of our favorite episodes for our "Summer Encore Series." This episode was originally on December 8, 2020. We loved how our guest highlighted the importance of creating a “change mindset” throughout the company to move the customer experience team beyond the label of the ”survey people.” Please note that some details and situations described in the episode may not neccessarily be the same as when it originally was released. The practice of customer experience must permeate the entire company. But that can be difficult, and CX pros are sometimes not take as seriously as they should. So how do you, as a CX pro, change that mindset - how do they move beyond the label of "the survey people?" Host Steve Walker welcomes guest Roxie Strohmenger, vice president of customer experience strategy at UKG, for a discussion on how customer experience professional should market themselves within their organization. Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/