Jenny Wolski of Petco and Scott Rankin of KPMG discuss how employee experience is critical to driving the best customer experience.

Engaged employees drive customer loyalty in omnichannel world

Want to broaden your perspective, reinvigorate your organization with a fresh approach that leads to higher performance or lower risk? Tune in to this podcast series of conversations with subject matter experts, industry leaders, and eminent researchers who are at the front line of efforts to drive evolutionary and revolutionary changes business operations. Explore our library of audio insights on today's top business issues.

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Engaged employees drive customer loyalty in omnichannel world

Engaged employees drive customer loyalty in omnichannel world