The Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West.  There are so many factors outside of our control, it can be disorienting.  What can you control and what are the best decisions under the circumstances?

• Recruiter orientation
• Wages and/or Incentives
• Surveys and feedback
• Communication and Connection
• Debate on when to convert
• Micro promotions

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