CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:<ul><li>Why are some contact centres turning to video? </li><li>Use cases for video in the contact centre </li><li>Critical features of a video solution for contact centres </li><li>Differentiators of the Content Guru storm video solution? </li><li>Examples of excellent video contact centre video strategies</li></ul>

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru. In this session, we consider the future of video in the contact centre, discussing:Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:<ul><li>Why are some contact centres turning to video?&nbsp;</li><li>Use cases for video in the contact centre&nbsp;</li><li>Critical features of a video solution for contact centres&nbsp;</li><li>Differentiators of the Content Guru storm video solution?&nbsp;</li><li>Examples of excellent video contact centre video strategies</li></ul>

Engaging Customers with Video

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share Engaging Customers with Video

Sign up to save your podcasts

Engaging Customers with Video

Engaging Customers with Video

More shows like CX Today

Freakonomics Radio

The EntreLeadership Podcast

The Bill Simmons Podcast

Think Fast Talk Smart: Communication Techniques

All-In with Chamath, Jason, Sacks & Friedberg