Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the “how to” for inspiring your team so they deliver unparalleled value to your customers. Susan Stamm intercviewed author Lee Colan on June 17, 2009 for The TEAM Approach. Colan reveals how to meet employees most basic intellectual and emotional needs while assessing your own engagement style. By fully engaging your employees, you’ll nurture a team that gives their all to deliver stellar service.