On the latest episode of the A100, co-hosts Colleen Gallagher and Chrstine Stay are joined by Phil Russo, CAE, Executive Director for Professional Management Associates, to discuss all things association and workforce. They dive into both driving the engagement you need from your volunteers and also building and cultivating a high achieving staff.

Drawing on his extensive experience in the association industry since his senior year in college, Phil highlighted the recruitment and engagement of volunteers as one of the most significant challenges facing associations today. He attributed this to both a lack of time and less desire to be as involved as they were before the pandemic. He talks about how to develop systems and processes that almost spoon-feed our volunteers to make things as simple and clear as possible for them with clear expectations around the amount of time involved.

Phils also provides valuable insights on using contractors to complement your staff's expertise and developing strategies for building a high-achieving team within your association.

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