In this episode, Lauren Hemphill discusses the significant transition from Hotel Engine to Engine.com, highlighting the reasons behind the change and the new functionalities offered. Now offering flights and car rentals in addition to hotels, Engine.com aims to address all customer travel needs. Lauren reveals the benefits for members, including access to over 750,000 properties, 250 airlines, and 40 rental car companies with substantial cost savings and ease of use. She showcases the platform’s features such as group bookings, FlexPro for flexible stays, comprehensive reporting tools, and loyalty program integration. Additionally, she demonstrates the updated dashboard and booking process, emphasizing the simplicity and efficiency of the new system. Finally, Lauren assures continued support for members through a dedicated team and personal travel accounts, enhancing the overall travel booking experience.

00:00 Introduction to the Transition

01:03 Expanding Services: Flights and Cars

02:01 Member Benefits and Cost Savings

05:21 Ease of Use and Mobile App

06:26 Live Demo of Engine.com

09:46 Loyalty Programs and Direct Billing

13:37 Conclusion and Final Thoughts