Dr. Kim brings together two perspectives — the engineer who sees inefficiencies and the clinician who values connection. He recounts the moment that pushed him into medicine, plus the emotional experiences that shaped his identity as a family physician.

He discusses how engaging clinicians early in EHR design changed adoption, satisfaction, and retention, and how centralized call centers and enhanced workflows improved the patient experience. Dr. Kim also explains why AI Scribe has been so transformative for clinicians, giving them space to reconnect with what brought them into medicine in the first place: listening, presence, and human connection.

He closes by sharing how Optum’s leadership development programs help clinicians grow in their careers and why remembering your “why” is essential in today’s value‑based world.