Welcome to another episode of "Outside the Box", where we delve into vital skills that can enhance clinical performance in the EMS sector. Join our host as he engages with Marcello Perez, a veteran in customer service with over 20 years in the insurance industry, in a candid discussion on the art of effective communication.

In this episode, Marcello shares wisdom from his career, drawing parallels between the EMS and insurance worlds in handling emotionally charged situations and emphasizing relationship-building with patients, team members, and the community. Marcello reflects on his upbringing in a vibrant, straightforward family that fostered his innate ability to connect with individuals authentically and openly, a skill indispensable in the high-pressure environment of EMS.

Whether you are at the beginning of your EMS journey or a seasoned professional, tune in to gain valuable insights and practical tips to elevate your interpersonal skills and customer service approach.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.