Potbelly Sandwich Works, a renowned fast-casual restaurant chain, recognized for its warm, neighborhood atmosphere and delicious sandwiches, operates nearly 400 shops across 18 states in the United States. With a workforce of nearly 6,000 employees, including 5,000 hourly associates and 600 shop operation managers, the company strives to maintain its culture and values while ensuring operational efficiency and employee satisfaction.

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The primary objective was to streamline HR and payroll processes to improve administrative efficiency, reduce errors, and enhance employee satisfaction. Additionally, Potbelly aimed to maintain its strong company culture and values amidst these changes.