A lack of understanding, limited communication, and stereotypes are just a few of the reasons that 911/communication center personnel and field first responders, like firefighters and EMS personnel, may have some animosity towards one another.

However, breaking down barriers between your emergency service organizations and establishing better relationships may not only help improve your working relationships—but benefit your entire emergency response system as well.

In this episode, Chris Rodgers and Blair Tyndall, VFIS Industry Specialists, offer a few ideas help establish better "off air communications" and relationships within your response chain.