What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.

From keeping hotels open during the pandemic to developing 30 new properties, Enrique discusses the challenges of labor retention, rising costs, and evolving guest expectations. He explains how Posadas is driving productivity through guest experience, upselling, and sustainability - while navigating the challenges and opportunities presented by AI.