Our guest this week is Matthew who is an experienced ITSM expert from Skills Tx, with a focus on skills and competencies through his work with SFIA. We discuss all aspects of people development, from mental health to management, training, and development, and how we can move from a focus on knowledge to an understanding of what it means to develop real experience and competency. Learning to drive requires time and practice, not just reading the rules and details in a book. Matthew provides some insights on how organisations and countries (yes) are developing practical approaches.