When asked why diversity and inclusion is important, most attendees recognised that it can help to attract and retain talent, but also improve the customer journey and create a competitive advantage. With the correct guidance, inclusivity can provide multi-faceted benefits to your people, and in turn your organisation. There are certainly a range of challenges that SME’s can face; our audience felt that lack of understanding or knowing where to start was equally as challenging as having a lack of resources. Our panel have seen these challenges played out in a variety of organisations and have frameworks to help you on your journey.

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