You ever experienced an embarrassing situation? You probably still replay it over and over again in your mind. It’s likely you still experience the pain, stress and neuro-chemical trauma of that experience, even though it’s just a memory. In this episode of What’s Your Conversational Intelligence®?, Lyn Christian and Judith E. Glaser discuss how the words we use in conversation can create a long-lived, toxic environment—an environment where the stress hormone, cortisol, leaves everyone feeling anxious and traumatized. They also discuss compassion and Judith’s Trust Model as a means to combat the detrimental effects of cortisol and neuro-chemical stress. Find out how you can create a better conversational environment and foster the potential for human brilliance.