Ford this week announced beta testing for a new Operator Assist feature for the cloud-based network of SYNC Services.  I gave it a try and am impressed with it.  When the normal SYNC Services automated system can't figure out where Dickson Brothers Hardware store is in Harvard Square, you can simply say "Operator" and within seconds you'll be talking to a human who is not driving, so she can safely mouse around looking for your information.  And if the operator finds what you're seeking, he or she can zap the directions to your navigation system on MyFord Touch, which is very cool. 

In another safety-related story, Ford made news by being the first automaker to back federal legislation banning use of handheld cell phones while driving. The cheeky gurus at the MarketFoolery podcast pointed out that this move makes very good business sense for Ford, because the legislation would allow hands-free systems like SYNC.  Chris Hill and the Fools also discussed the Active Park Assist technology, which we have in our 2012 Ford Focus, aka Henry.  I, too, think it's great, but I'm still getting the hang of using the system to parallel park on a crowded city street.