On Monday, July 18, I had a chance to visit by Skype and phone with Dave Gersabeck, Ford's product manager for SYNC Services. He filled me in on the recently launched trial of Operator Assist, a new feature that adds the ability to connect with a live operator when you need one.  

I also asked Dave to explain some of the interaction between the onboard navigation system of my 2012 Ford Focus and the offboard nav resources offered with SYNC Services.  All in all, I learned a great deal and have even more appreciation for the range of information and services that I have within the sound of my voice while driving the Focus.

You'll find detailed information about the Operator Assist trial at the Owner-to-Owner forum on SyncMyRide.com. You'll need a username and password to participate and leave feedback.