In our first four months of owning Henry, our 2012 Ford Focus, I have not had to perform a hard reset. Until today, that is. A problem connecting to SYNC Services did not resolve itself after a master reset, so I followed directions from a SYNC tech for removing a fuse, waiting two minutes, and replacing it.  The good news is that this solved the problem, and my connection to SYNC Services is restored. The bad news is -- well, the user friendliness of this hard reset process is disappointing, to say the least. Darlene took the photo of me reaching in from the passenger side of the car to find the fuse box. Fun!

In other news, SYNC Services now has an official Operator Assist feature, so the beta test was apparently successful. When I first heard the service mentioned after connecting to SYNC Services several days ago, I learned I had 60 Operator Assist sessions.  Now I have 59, and when I use up all the free ones I'll have to purchase one of three packages of Operator Assist calls. You can buy 10 sessions for $19.99, 50 sessions for $44.99, or 100 sessions for $79.99. 

Thanks to Allen and Dick for your great comments on topics mentioned on past shows!