During this episode of TechTalk Detroit, Chuck and Brian discuss: 

• Artificial intelligence (AI) as a service (03:55)
• How businesses are using artificial Intelligence (05:20)
  • Different CRM system’s implementing artificial Intelligence
  • How artificial Intelligence helps when it comes to project management  
• How you can use artificial Intelligence to help with your daily tasks (08:35) 
• How security platforms are using AI to increase network security (09:28)
• How chat bots can your customer service team (10:58)
• How the information technology industry can benefit from using automation (11:30)
  • Ticket creation
  • Automate tasks that level 1 technicians typically are assigned to complete 
• What is the importance of automation? (14:00)
• How to begin automating processes (15:24)
• The increase of mobile apps (15:55)
• Why you should consider implementing mobile apps for your small business (19:11)
• Data analytics and tracking (21:46)
• What are some benefits for an MSP to track data analytics? (22:30)