<p>While Miguel was traveling to visit clients, P3 leaders Rick Ferry and Ken Epstein sat down to talk about trends in the contact center and some culture-building tactics that should never be replaced by technology.</p>

While Miguel was traveling to visit clients, P3 leaders Rick Ferry and Ken Epstein sat down to talk about trends in the contact center and some culture-building tactics that should never be replaced by technology.

EP-009 CX on point with Ken Epstein and Rick Ferry

Customer Experience has proven to be the key to success and growth for any organization. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.

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EP-009 CX on point with Ken Epstein and Rick Ferry

EP-009 CX on point with Ken Epstein and Rick Ferry