The Customer Satisfaction Project by Simplesat

EP 01 - What Does Customer Satisfaction Mean to Us? with Pronto Founder Derek Brown


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For our pilot episode, we had the honor of having Derek Brown (former Microsoft executive and Founder/CEO of Pronto Marketing) join us together with Cory Brown (Co-founder/CEO of Simplesat). 

In this conversation, we lay the foundations of how we define customer satisfaction, the steps we're willing to take to ensure we consistently deliver high-level customer service, and why prioritizing customers is the business model we chose. 

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The Customer Satisfaction Project by SimplesatBy Simplesat