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Ep 012: The Four Horsemen of Bad CX and Their Antidote
Special guest Ira Wolfe from Success Performance Solutions discusses our “Four Horsemen of Bad CX” model, and how it applies to HR, hiring, and the candidate experience. He and I came up with the “antidote” to the Four Horsemen.
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By Delta CXSpecial guest Ira Wolfe from Success Performance Solutions discusses our “Four Horsemen of Bad CX” model, and how it applies to HR, hiring, and the candidate experience. He and I came up with the “antidote” to the Four Horsemen.