One of our fave guests is back! Dr. Seth Finkle (psychologist) discusses empathy, which he also discussed in my Delta CX book. Empathy sure has become a buzzword, but what is it really? Do we need it? How do we create it? Can exercises create it? What can we do when co-workers don’t seem to have it? What if we don’t have it? So many questions. We ran over time, and still didn’t cover some of my notes! I’m sure he’ll be back.