Why you shouldn't be afraid to publicly admit your mistakes, how Netflix brought fun to its required communications, and how you can harness the power of positive feedback.

Bite-Sized Delight From the Episode:

• Great customer service starts with leadership.
• Having fun with required communications can buy you a lot of good will.
• Experiential marketing helps customers understand your value by trying it for themselves.

Are You Looking for Things We Referenced?

• Episode 9 - How Restaurants, Health Insurers, and Nike Make R
• Billionaire Elon Musk responds to unhappy Tesla customer on a Friday night, teaching a brilliant lesson in customer service
• Netflix Ends Unauthorized 'Stranger Things' Bar With A Super Classy Letter
• Principles by Ray Dalio
• Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!