The case made headlines all over the world — a Frederick woman attacked by a black bear in the woods outside her home.

Dispatcher Bill Andrews, who fielded the initial 911 call, was credited with saving the woman’s life for his quick thinking and calm demeanor during the attack. He even won emergency medical dispatch (EMD) provider of the year from the Maryland Institute for Emergency Medical Services Systems for his service, only the third time a dispatcher from Frederick County has won the award.

Andrews sat down with host Colin McGuire and News-Post health reporter Kate Masters to discuss what goes on behind the scenes at the dispatch center and what went through his mind when he received the call. Kate also quizzed Andrews to see if he could distinguish fake 911 calls from real ones.