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Ep 029: Two New Delta CX Models: “Empathy-Knowledge-Action” and “Behavior Triggers”
Learn about two new Delta CX models (so new that one of them is not in my 2019 book, “Delta CX”). “Empathy-Knowledge-Action” and “Behavior Triggers.” You can put these to use pretty much immediately at your current or next job.
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By Delta CXLearn about two new Delta CX models (so new that one of them is not in my 2019 book, “Delta CX”). “Empathy-Knowledge-Action” and “Behavior Triggers.” You can put these to use pretty much immediately at your current or next job.