In this episode of The Learning Curve, Rajiv Jayaraman hosts Deepak Sharma, a seasoned digital leader attributed with several transformations in the banking industry. Deepak shares his journey from pioneering digital banking with Kotak Mahindra Bank’s 811 initiative to leading transformative AI-powered strategies. The discussion delves into the evolution of banking, the role of leadership in navigating uncertainty, and the importance of redefining trust in a digital-first world. Listen in to gain actionable insights on building customer-centric ecosystems, fostering innovation, and preparing for the next wave of digital transformation.